Shipping Policy

For UK orders, there is flat fee for postage and packing depending on the class of postage chosen.  For orders above £50 we offer free Tracked 48hr Royal Mail postage. Tracked 24hrs and Tracked 48hrs are not guaranteed Services, therefore in some cases they can take up to 7-10 working days for Tracked 48hrs. 

We use only Royal mail service for domestic postage. If you have any concerns regarding that please contact us before placing order. 

For overseas deliveries the cost of carriage is calculated by weight and country.  We may request for additional charge for postage for your choice of courier service. We can send Duty/VAT pre-paid also when going to Europe, please contact us by WhatsApp for details. 

Domestic Orders-

Domestic Tracked 48hr deliveries can take anything between 2-5 days. To some regions within UK, it can take up to 7 working days (Highlands). Deliveries are subject to Royal Mail/Courier operations. For certain destinations and parcels/products, we may have to change the courier/parcel service because of different reasons.  Our aim is to deliver your parcel/order safe and fast. We may request additional charge for delivery to some of the Scottish Highlands or remote areas.  Courier companies do take extra Fuel charge for some destinations. We will inform you about it. 

For any updates on your delivery, please use tracking number sent to you by email. If you don’t get 2nd class parcel for up to 7 working days, please contact us via email- or call/text us us on 02089078990. This landline number is also available on WhatsApp application.  If you need to contact us during non-working hours (i.e, 10am-7pm GMT), you can message or leave voice message via WhatsApp.  

Delivery to Europe /Rest of the world- Brexit and then introduction of VAT, IOSS Numbers, EORI numbers and customs process have made normal shipping to EU quite difficult from UK.  We prefer to send parcel with VAT/Duty prepaid. When placing order for delivery to Europe, we will let you know the Duty/VAT charges (it is generally less than the amount you may have to pay if not paid in advance).  

Prepaid duty/VAT avoids delays in delivery time also.  Once we get your order, we will inform you the duty/VAT charges, which the buyer has to pay as prepaid VAT/Duty parcel.  We generally use DPD for prepaid Duty parcels. To some countries we use Royal mail or DHL/UPS also, depending upon the cost/delivery time. undertakes all best endeavors to ensure that your delivery arrives between 3 to 7 working days from your order to Europe,  5-10 days for rest of the world. But customs clearance can cause delays and it is beyond our control. If you decide to pay customs yourself and then don’t pay duty/VAT, which results in return of parcel, we may charge for the whole parcel including postage (whether parcel comes back or not). Rest of the funds will be paid when parcel is received. reserves right to decide which courier to use for specific domestic/international destination. 

If you have any preference for particular courier, please mention it to us.  We will try to help as much as possible.