Shipping Policy

We ship domestic orders by Royal mail tracked 48 service unless chosen otherwise. Domestic and International postage charges are mention at the bottom of home page or displayed in checkout, once you enter your address details. 

For UK orders, there is flat fee for postage and packing depending on the class of postage chosen.  For orders above £50 we offer free Tracked-48 Royal Mail postage. Tracked-24 and Tracked- 48 are not guaranteed Services, therefore in some cases they can take up to 7-10 working days for Tracked 48hrs and 2-3days for Tracked 24. Tracked 24 is free for Domestic Orders above £100.

We use only Royal mail service for domestic postage. If you have any concerns regarding that please contact us before placing order.  There are options to deliver your parcel to your local post office for collection and you can also reschedule delivery on your chosen day or even if missed delivery in first attempt.  Just use the tracking number and your postcode. You get tracking number sent to you automatically to your email id provided in your order. 

Domestic Royal mail Tracked-48 deliveries can take anything between 2-5 days (mostly 2 days). To some regions within UK, it can take up to 7 working days (Highlands). Deliveries are subject to Royal Mail/Courier operations. For certain destinations and parcels/products, we may have to change the courier/parcel service because of different reasons.  Our aim is to deliver your parcel/order safe and fast. We may request additional charge for delivery to some of the Scottish Highlands or remote areas.  Courier companies do take extra Fuel charge for some destinations. We will inform you about it. 

For any updates on your delivery, please use tracking number sent to you by email. If you don’t get Tracked-48 parcel for up to 7 working days, please contact us via email- reyansh.ayurveda@gmail.com or call/ WhatsApp message to us on 0044-2089078990. This landline number is also available on WhatsApp application.  If you need to contact us during outside our normal working hours (i.e, 10am-7pm GMT), you can message or leave voice message via WhatsApp.  

International Orders-

For Europe-

Since Brexit and then introduction of VAT,  IOSS Numbers, EORI numbers and customs process have made normal shipping to EU quite difficult from UK. 

Option-1-

We have option to send it via our agent in Europe, which takes much longer but its guaranteed delivery to your address without you having to worrying about the customs process.  We will get your order custom cleared and it will be delivered to your address in Europe.  We aim to deliver your order in this case in about 15-20 working days. In some cases it can get delayed like in case of heavy  or bigger parcels. Or products are short or not available from our supplier some reason. We we will inform you in that case.

If you need medicines urgent, please contact us before placing your order. Once you have placed your ordered we cannot refund it. Its because your parcel is first sent to Europe along with other parcels and then from there is it shipped to your country/address.  Also we don’t provide you tracking number straight away but your parcel might already be in transit to Europe.  It cannot be brought back. We provide you tracking number once parcel is dispatched from within Europe. We can probably do partial refund, if it is already dispatched to Europe.  But we guarantee that we will deliver your parcel or refund full amount. 

Second Option-

Sending Parcel directly from UK to Europe using regular couriers or Rest of the world–

‘Ayurveda Products’ undertakes all endeavors to ensure that your delivery arrives between 5 to 10 working days from your order to Europe,  7-12 days for rest of the world.  But customs clearance can cause delays and it is beyond our control. If you decide to pay customs yourself and then don’t pay duty/VAT, which results in return of parcel, we may charge for the whole parcel including postage (whether parcel comes back or not). Rest of the funds will be paid when parcel is received.  Please mention that you want us to send it this way in the notes or by WhatsApp. We won’t be responsible for any rejection by custom. We will refund for products if the parcel comes back but not the postage in this case. 

Ayurvedaproducts.co.uk reserves right to decide which courier to use for specific domestic/international destination. 

If you have any preference for particular courier, please mention it to us.  We will try to help as much as possible.