Terms & Conditions
- Shipping / Postage / Delivery
Domestic Orders-
Free Royal mail tracked 48 Delivery for Domestic orders above £50.
We ship domestic orders by Royal mail tracked 48 service unless chosen otherwise. Domestic and International postage charges are mention at the bottom of home page or displayed in checkout, once you enter your address details.
For UK orders, there is flat fee for postage and packing depending on the class of postage chosen. For orders above £50 we offer free Tracked-48 Royal Mail postage. Tracked-24 and Tracked- 48 are not guaranteed Services, therefore in some cases they can take up to 7-10 working days for Tracked 48hrs and 2-3days for Tracked 24. Tracked 24 is free for Domestic Orders above £125.
We use only Royal mail service for domestic postage. If you have any concerns regarding that please contact us before placing order. There are options to deliver your parcel to your local post office for collection and you can also reschedule delivery on your chosen day or even if missed delivery in first attempt. Just use the tracking number and your postcode. You get tracking number sent to you automatically to your email id provided in your order.
Domestic Royal mail Tracked-48 deliveries can take anything between 2-5 days (mostly 2 days). To some regions within UK, it can take up to 7 working days (Highlands). Deliveries are subject to Royal Mail/Courier operations. For certain destinations and parcels/products, we may have to change the courier/parcel service because of different reasons. Our aim is to deliver your parcel/order safe and fast. We may request additional charge for delivery to some of the Scottish Highlands or remote areas. Courier companies do take extra Fuel charge for some destinations. We will inform you about it before shipping it to you (we try not to do that).
For any updates on your delivery, please use tracking number sent to you by email. If you don’t get Tracked-48 parcel for up to 7 working days, please contact us via email- reyansh.ayurveda@gmail.com or call/ WhatsApp message to us on 0044-2089078990. This landline number is also available on WhatsApp application. If you need to contact us during outside our normal working hours (i.e, 10am-7pm GMT), you can message or leave voice message via WhatsApp.
International Orders-
For Europe-
Since Brexit and then introduction of VAT, IOSS Numbers, EORI numbers and customs process have made normal shipping to EU quite difficult from UK.
Option-1 (Norway and Switzerland excluded)
We have option to send it via our agent in Europe, which takes much longer but its guaranteed delivery to your address without you having to worrying about the customs process. We will get your order custom cleared and it will be delivered to your address in Europe. We aim to deliver your order in this case in about 15-25 working days. In some cases it can get delayed like in case of heavy or bigger parcels. Or if products are short or not available from our supplier some reason, as we try to send international orders with longer expiry dates. We we will inform you in that case.
If you need medicines urgent, please contact us before placing your order. Once you have placed your ordered we cannot refund it. Its because your parcel is first sent to Europe along with other parcels and then from there is it shipped to your country/address. Also we don’t provide you tracking number straight away but your parcel might already be in transit to Europe. It cannot be brought back. We provide you tracking number once parcel is dispatched from within Europe. We can probably do partial refund, if it is already dispatched to Europe depending upon at what stage of transit it is in. But we guarantee that we will deliver your parcel or refund full amount, unless you don’t receive your parcel or collect it from your local collection point in time.
Second Option-
Sending Parcel directly from UK to Europe using regular couriers and also Rest of the world (Norway and Switzerland included)–
‘Ayurveda Products’ undertakes all endeavors to ensure that your delivery arrives between 5 to 10 working days from your order to Europe, 7-12 days for rest of the world. But customs clearance can cause delays and it is beyond our control. If you decide to pay customs yourself and then don’t pay duty/VAT, which results in return of parcel, we may charge for the whole parcel including postage (depending upon the condition of products when received back and whether parcel comes back or not). Rest of the funds will be paid when parcel is received. Please mention that you want us to send it this way in the notes or by WhatsApp. We won’t be responsible for any rejection by custom. We will refund for products if the parcel comes back but not the postage in this case, if that happens, unfortunately.
Ayurvedaproducts.co.uk reserves right to decide which courier to use for specific domestic/international destination.
If you have any preference for particular courier, please mention it to us. We will try to help as much as possible.
2. Privacy Policy
At ayurvedaproducts.co.uk we treat your online privacy and security very importantly.
We will not divulge your information to any other party, for any reason, unless requested to do so by a law enforcement or government agency for reasons of fraud etc.
If you are paying by credit/debit card, we will only divulge your email address to card payment companies as necessary for completing the transaction. Your card details are taken by our payment agents Worldpay, who are one of the largest card transaction companies in business and who use fully secure servers.
We also use encryption technology to ensure that any information you transmit during the ordering process is secure. Our servers are secured to protect all personal information including credit card numbers, your address and any products you may order.
We do not currently use, or sell, your personal data, for ANY reason.
You can access our Web site home page and browse our site without disclosing your personal data.
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
We collect the personal data that you may volunteer while using our website only for the purpose of supplying you with our services. We do not give this data to any other party.
We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.
We do not disclose your personal data to our subsidiaries or other organisations.
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
All of our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.
We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, completed, rectified or amended.
If you have any questions about your privacy please email us at reyansh.ayurveda@gmail.com.
3. Return and Refund Policy
We are dedicated to selling top quality products and cosmetics. Your satisfaction with our service and product quality is our prime objective. We hope you will enjoy using our products However, in the unlikely event that you do have an issue, everything we sell is covered by our 100% No Quibbles Guarantee.
If you are not satisfied with a product that you have bought, please return it to us for a full refund, less any delivery charges that may apply. Please note that refunds are only given if the items are returned unused within 14 days of receipt
ayurvedaproducts.co.uk makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact Customer Services within 3 days of receipt and return the package within 7 days, for a replacement to be sent.
If you have not received your order within 7 working days from the dispatch date, customers should contact Customers Services at reyansh.ayurveda@gmail.com
Refunds
If your purchase from ayurvedaproducts is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund, less postage charges. Refunds for valid claims will be made via the same method of payment as used to place your order.
Cancellation
You may cancel your order by informing us of this by e-mailing reyansh.ayurveda@gmail.com any time up to seven days from receiving delivery. Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. We will refund your money within 14 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier.
Returned goods are to be accompanied by a note showing your name, the date of order and the invoice number, and should be forwarded to our Customer Service Representatives at the address above.
4. General Terms-
a) Important Notice Regarding Liquid Products (Bottles, Syrups & Arishtams)
Please note that the majority of our products are manufactured in India and are primarily intended for the Indian domestic market. As a result, some items—particularly liquid products such as syrups, arishtams, asavas, oils, and other bottled formulations—may not always have packaging that is fully suited for international courier or parcel delivery.
We take all reasonable care to pack liquid bottles securely and apply additional sealing wherever possible to minimise the risk of leakage during transit. However, despite our best efforts, minor leakage can occasionally occur, especially in the case of naturally fermented products such as arishtams and asavas.
We do not dispatch bottles that are leaking at the time of packing. Any leakage that occurs typically happens during transportation due to handling, pressure changes, or movement in transit. While we may be able to raise a claim with the courier in cases where bottles are broken due to visible parcel damage, leakage alone is not claimable with courier services.
By placing an order that includes liquid products, you acknowledge and accept that:
- Minor leakage during transit is possible
- Compensation or replacement cannot be guaranteed for leakage-related loss
- The final decision regarding any compensation rests solely with us
If receiving a product with potential leakage (even in small quantities) is not acceptable to you, we strongly recommend choosing in-store collection (where available) or avoiding ordering liquid products.
Additionally, we do not offer compensation for:
- Partially damaged, faded, or worn labels
- Slightly soiled or imperfect outer packaging
These products often undergo long-distance transportation before reaching us, and in rare cases, we may ship items with minor cosmetic imperfections on the label or packaging if stock availability is limited. Such issues do not affect the quality, safety, or authenticity of the product.
By completing your purchase, you confirm that you have read, understood, and accepted these terms..
b)Damaged Parcels, Missing Items & Proof Requirements
Please do not accept or open any parcel that appears visibly damaged at the time of delivery. If the parcel is delivered to a safe place and is found to be damaged, do not open it. Instead, request the courier or postman to return the parcel to us.
In all such cases, please:
- Take clear photos and/or a video of the damaged parcel
- Share the evidence with us via WhatsApp: +44 2089 078 990, at the earliest.
Parcel Opening Video Requirement
For your protection and ours, we strongly recommend recording a continuous parcel opening (unboxing) video from start to finish for every order. This video serves as essential proof in case of missing or damaged items.
Please note:
- Claims for missing or damaged items may not be accepted without a clear unboxing video
- The video must show the sealed parcel being opened and the contents clearly
This policy helps prevent misunderstandings and ensures fair resolution for both the customer and our company.
Retention of Packaging & Products
If you receive a parcel with missing or damaged items:
- Do not discard any packaging, boxes, bottles, or containers
- Retain all contents, including damaged bottles or tubs
- If needed, keep leaking or broken items in a sealed plastic bag
All items must be retained until the issue is fully resolved.
In certain cases, we may request that:
- The parcel or affected products be returned to us
- The items be provided to our supplier for verification or claim purposes
Some products are expensive or require supplier inspection, and without the return of goods, we may be unable to proceed with a claim.
By placing an order with us, you agree to comply with the above requirements to enable us to investigate and resolve any delivery-related issues effectively.
